Returns & Exchanges

Due to the perishable nature of our products, we offer a freshness guarantee. If your flowers do not arrive in excellent condition, please contact us within 24 hours of delivery for a replacement or refund.

Return Process

• 1.
  Capture a Photo

  Take a clear photograph of the arrangement showing the quality issue within 24 hours of receipt.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and the attached photo.

• 3.
  Review Process

  Our floral experts will review your claim within 1 business hour to determine the best resolution.

• 4.
  Resolution

  Based on your preference, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.